Last Updated: May 24, 2025
Triple A Microfinance Bank (“Triple A MFB,” “we,” “us,” or “our”) is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our services, including our website and mobile application. By using our services, you consent to the practices described in this Privacy Policy.
1. Information We Collect
We collect various types of personal information from you when you use our services, including:
- Personal Identification Information: such as your name, address, date of birth, and government-issued identification documents.
- Contact Information: such as your phone number and email address.
- Financial Information: such as your bank account details, income, employment status, and credit history.
- Device Information: such as your IP address, browser type, and device ID.
- Usage Data: such as the pages you visit on our website, the time you spend on our website, and the actions you take while using our services.
We collect this information directly from you when you provide it to us, as well as automatically through your use of our services.
2. How We Use Your Information
We use your personal information for the following purposes:
- To verify your identity and comply with anti-money laundering and know-your-customer regulations.
- To process your loan applications, disburse funds, and manage your accounts.
- To provide customer support and respond to your inquiries.
- To improve our services and user experience.
- To comply with legal and regulatory requirements.
- To prevent fraud and ensure the security of our services.
- To send you marketing communications about our products and services, unless you have opted out of receiving such communications.
We process your personal information based on one or more of the following legal bases:
- Your consent, which you may withdraw at any time.
- The necessity to perform a contract with you or take steps at your request before entering into a contract.
- Our legitimate interests, such as improving our services, preventing fraud, and ensuring security.
- Compliance with legal obligations.
3. Sharing Your Information
We may share your personal information with third parties in the following circumstances:
- With service providers who assist us with our operations, such as payment processors, credit bureaus, and data analytics providers. These service providers are contractually obligated to protect your personal information and use it only for the purposes for which it was shared.
- With regulatory authorities and law enforcement agencies, as required by law or to protect our rights and the rights of others.
- With business partners for joint marketing initiatives, with your consent.
- In the event of a merger, acquisition, or sale of assets, in which case your personal information may be transferred to the acquiring entity.
We do not sell your personal information to third parties.
4. Data Security
We take the security of your personal information seriously and implement appropriate technical and organizational measures to protect it from unauthorized access, disclosure, or misuse. These measures include:
- Encryption of sensitive data, such as financial information and passwords.
- Access controls and authentication mechanisms to ensure that only authorized personnel can access your personal information.
- Regular security audits and vulnerability assessments to identify and address potential risks.
- Employee training on data protection and security best practices.
Despite our best efforts, no security measure is foolproof, and we cannot guarantee the absolute security of your personal information.
5. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements. The specific retention periods may vary depending on the type of information and the applicable legal requirements. When we no longer need your personal information, we will securely delete or anonymize it.
6. Your Rights
Under Nigerian data protection laws, you have certain rights regarding your personal information, including:
- The right to access your personal information and obtain a copy of it.
- The right to correct inaccurate or incomplete personal information.
- The right to request the deletion of your personal information, subject to certain exceptions.
- The right to object to certain processing activities, such as direct marketing.
- The right to data portability, which allows you to receive your personal information in a structured, commonly used, and machine-readable format.
To exercise any of these rights, please contact us using the information provided in the “Contact Us” section below.
7. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience on our website and collect usage data. Cookies are small text files that are stored on your device when you visit our website. They help us remember your preferences, analyze website traffic, and provide personalized content.
You can manage your cookie preferences through your browser settings. However, please note that disabling cookies may affect the functionality of our website and limit your access to certain features.
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated Privacy Policy on our website or by sending you an email. Your continued use of our services after such changes constitutes your acceptance of the revised Privacy Policy.
9. Contact Us
If you have any questions or concerns about this Privacy Policy or our data protection practices, please contact us at:
Triple A Microfinance Bank
Address: Strong Tower Plaza, Plot 826, Solomon Lar Way, opposite NHIS Headquarters & Customary Court of Appeal, Utako District, Abuja
Email: info@tripleamfb.com
Phone: 08073991230 – 51, 08090315702
